Among the lowest churn of any vertical — compliance lock-in and switching cost are severe.
Customer Churn (monthly) = Customers Lost ÷ Customers at Start × 100
Percentage of customers who cancel each month. Counts logos, not dollars.
If your Customer Churn (monthly) for Healthcare SaaS at scale stage ($10M+ ARR) sits below 3%, you're in the top quartile — this is the disciplined operator zone.
Around the median (1.5%) is normal performance. Below P25 (0.5%) signals a real problem in efficiency or cost discipline that should be addressed before scaling.
Saasly's free tools plug in your numbers and tell you which percentile you're in for Customer Churn (monthly) and 15+ other SaaS metrics.
What's a good Customer Churn (monthly) for Healthcare SaaS at scale stage?
The median Customer Churn (monthly) for Healthcare SaaS at scale stage is 1.5%. The 25th percentile sits at 0.5% and the 75th at 3%.
How is Customer Churn (monthly) calculated?
Customer Churn (monthly) = Customers Lost ÷ Customers at Start × 100. Percentage of customers who cancel each month. Counts logos, not dollars.
Where does this benchmark come from?
Sourced from Industry consensus 2025. Among the lowest churn of any vertical — compliance lock-in and switching cost are severe.